Go Back   FRAGORIA - New MMORPG | Online Game > Support > Technical Questions

Thread Tools Display Modes
Old 04-17-2013, 10:50 AM   #1
Junior Member
Join Date: Apr 2013
Posts: 1
Default Ifeel cheated! [Resolved]

Hi there, today I just got some Ems and no sooner after that I found myself in a nuts mini game. When it cam time to collect my reward I clicked on the button but it registered twice and i ended up getting one of the em rewards. this cost me 2k ems and I am not happy. The GM said there are no refunds. This is unnacceptable.
For the sake of good customer service I highly recomend not only do they move the default position of the reward window for the minis but that they compensate me my ems.
I will leave this with the powers that be and hope that the company is not out to gouge it's customers.

My character name is Mahaedros and I am on the English server. Please repond asap as i am currently boycotting the game until such time as there is positive movement on this.

Thank you for your time.

Last edited by EkNa; 01-29-2014 at 09:31 PM..
Mahaedros is offline  
Reply With Quote
Old 04-18-2013, 07:30 AM   #2
Join Date: Feb 2013
Posts: 189

Hi there,

I am very sorry you feel that way. When I had spoken with you, I understood the wrong button was pressed. Every nuts minigame results in that same window popup to confirm the signs won.

Unfortunately, I couldn't replicate any bugs with the ending sign/window. Also, you told me you did receive the contents of the chest.

Nobody is trying to cheat you or gouge customers...in fact the system recognized your click automatically, and there wasn't a person involved with this chest reward.

If some bug does occur in the future, please take a screenshot and send it to me or any other GM. You can even send it to support at en@fragoria.com, and it will be dealt with.

EkNa is offline  
Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off