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Old 04-17-2013, 10:50 AM   #1
Junior Member
Join Date: Apr 2013
Posts: 1
Default Ifeel cheated! [Resolved]

Hi there, today I just got some Ems and no sooner after that I found myself in a nuts mini game. When it cam time to collect my reward I clicked on the button but it registered twice and i ended up getting one of the em rewards. this cost me 2k ems and I am not happy. The GM said there are no refunds. This is unnacceptable.
For the sake of good customer service I highly recomend not only do they move the default position of the reward window for the minis but that they compensate me my ems.
I will leave this with the powers that be and hope that the company is not out to gouge it's customers.

My character name is Mahaedros and I am on the English server. Please repond asap as i am currently boycotting the game until such time as there is positive movement on this.

Thank you for your time.

Last edited by EkNa; 01-29-2014 at 09:31 PM..
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Old 04-18-2013, 07:30 AM   #2
Join Date: Feb 2013
Posts: 188

Hi there,

I am very sorry you feel that way. When I had spoken with you, I understood the wrong button was pressed. Every nuts minigame results in that same window popup to confirm the signs won.

Unfortunately, I couldn't replicate any bugs with the ending sign/window. Also, you told me you did receive the contents of the chest.

Nobody is trying to cheat you or gouge customers...in fact the system recognized your click automatically, and there wasn't a person involved with this chest reward.

If some bug does occur in the future, please take a screenshot and send it to me or any other GM. You can even send it to support at en@fragoria.com, and it will be dealt with.

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