Account Password Reset — Important Information

[Caltic]

Dear players,

If you wish to change the password for your account, you can submit a request to our support team.
To do so, please send an email to the official support address:
📧 support@fragoria.ru

In your message, be sure to include the following information:

The country your accounts are registered to — this helps us determine the correct game server and coordinate timing with the administrator.

Your preferred time to complete the procedure — for example, if Monday works for you, please indicate which hours you’ll be online.
It’s best to provide a few days and approximate time windows, so the administrator can choose the most suitable time.

📌 Password reset requests will be accepted until Monday, June 16 (inclusive).
📌 The password reset procedure will take place from June 16 to June 22.
📌 The password reset is completely free.

⚠️ Please note:

Password reset links will only be sent from the official support address:
support@fragoria.ru

Links will be sent only to the email addresses originally linked to the accounts

The reset links are time-sensitive (valid for only a few hours), so it’s important to be online at the agreed time

Steps to follow during the procedure:
Send a private message to the administrator stating that you contacted support and wish to reset your password

Send a message from each game account for which the password needs to be changed

Visit the game website and submit a password recovery request (“Forgot password”) for the relevant accounts

The administrator will send the reset links to the email addresses linked to those accounts

🕑 This procedure will be repeated periodically — approximately once a month or less often, depending on the number of requests.

If you’re unable to participate this time, you can submit your request in a future round.

Please take care of your login data, never share access to your account with others, and always use secure passwords.

Thank you for your attention!